Serson Restaurant Consulting

Ottawa based restaurant consulting services

Turn Your Restaurant Data Into Profit — Service Audits & Menu Analysis That Show You Where Money Is Leaking.

Built by a performance measurement expert who spent 15+ years running a 235 seat restaurant in Ottawa.

Questions about your service, your numbers or your menu? Book a free intro call now.

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A restaurant running strong May through August suddenly feels tight in September. The problem: you staffed up for summer demand, bought inventory for it, and priced accordingly. Then summer ends. Most owners don't forecast the seasonal dip, so they g
Busy isn’t the same as profitable. A full dining room doesn’t automatically mean a good night on paper. Sales Per Labor Hour (SPLH) tells you whether your staffing actually matches your demand, and it’s one of the simplest numbers
Chaos in the kitchen. Chaos on the desk. Sound familiar? Every restaurant hits the wall where the day-to-day just isn't sustainable anymore — no SOPs, paperwork piling up, staff running on instinct instead of a system. Bespoke Operational and
Every restaurant looks great on the night it knows it’s being evaluated. That’s exactly the problem. The Service Audit is a genuinely unannounced visit — I dine as a real guest and score the full experience against a standardized 1
Prime Cost = Food & Bev Cost % + Labor Cost %. That's it. But it's the single best health check on a restaurant P&L, because almost everything that goes wrong shows up here eventually. Healthy full-service restaurants usually run somewhere in
Popularity and profitability are two different measurements, and most menus have never actually compared them side by side. The dish everyone orders isn’t always the dish making you the most money. Sometimes it’s quietly the opposite. Re
Ask a team to perform on a night they know they’re being watched, and they will, because they can. The problem is your average guest doesn’t get that version. An unannounced service audit shows you what a normal night actually looks like