Serson Restaurant Consulting

Ottawa based restaurant consulting services

I find where your margins are leaking.

I help independent restaurants fix what's actually costing them money — through service audits, menu profitability reviews, and performance dashboards.

Get my free prime cost assessment

Questions about your service, your numbers or your menu? Book a free intro call.

Matt, owner of Serson Restaurant Consulting, standing behind a wooden bar in a traditional pub, smiling at the camera.

15+ years | 235 seats | 100+ staff | $2M+ annual sales

Matt Serson ran a full-service restaurant and pub in Ottawa for over 15 years — managing staff, inventory, payroll, and the day-to-day pressure of keeping margins healthy. Background in economics and performance measurement.

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A restaurant running strong May through August suddenly feels tight in September. The problem: you staffed up for summer demand, bought inventory for it, and priced accordingly. Then summer ends. Most owners don't forecast the seasonal dip, so they g
Busy isn’t the same as profitable. A full dining room doesn’t automatically mean a good night on paper. Sales Per Labor Hour (SPLH) tells you whether your staffing actually matches your demand, and it’s one of the simplest numbers
Chaos in the kitchen. Chaos on the desk. Sound familiar? Every restaurant hits the wall where the day-to-day just isn't sustainable anymore — no SOPs, paperwork piling up, staff running on instinct instead of a system. Bespoke Operational and
Every restaurant looks great on the night it knows it’s being evaluated. That’s exactly the problem. The Service Audit is a genuinely unannounced visit — I dine as a real guest and score the full experience against a standardized 1
Prime Cost = Food & Bev Cost % + Labor Cost %. That's it. But it's the single best health check on a restaurant P&L, because almost everything that goes wrong shows up here eventually. Healthy full-service restaurants usually run somewhere in